Jamal Issa
Senior Technical Business Analyst
Identity & Access Management · Fintech Systems · Agile Delivery
About Me
I'm a Senior Technical Business Analyst with over ten years of experience bridging business strategy and technical delivery. I specialise in Identity & Access Management, fintech systems, and Agile delivery — helping organisations translate complex requirements into clear, scalable solutions.
My career has been shaped by an international journey: born in Russia, raised in Syria, I moved to Edinburgh to pursue my MSc in Business Information Technology at Edinburgh Napier University — and built my professional career there over the following decade, working with organisations such as Avaloq and Condatis on identity, access management, and regulatory compliance projects.
Fluent in English, Arabic, Russian, and French, I bring cross-cultural fluency to every engagement — whether facilitating stakeholder workshops, navigating complex requirements, or aligning distributed teams around a shared vision.
Experience
Mar 2025 – Present
Senior Technical Business Analyst
Condatis
Edinburgh, Scotland, United Kingdom
- Lead the analysis of complex identity and access management (IAM) solutions, aligning business needs with technical system capabilities.
- Collaborate with stakeholders to define system architectures, workflows, and integration requirements, ensuring scalable and secure solutions.
- Conduct in-depth gap analyses to identify inefficiencies, risks, and optimisation opportunities in business and system processes.
- Document detailed functional and non-functional requirements, including API specifications, data models, process flows, and security considerations.
May 2023 – Mar 2025
Business Analyst
Condatis
Edinburgh, Scotland, United Kingdom
- Worked closely with stakeholders to analyse business models, workflows, and product features, identifying challenges and defining solutions.
- Documented functional and non-functional requirements using process flows, user stories, and acceptance criteria.
- Elicited and refined business requirements from internal teams, customers, and partners.
- Ensured compliance with regulatory (GDPR) and security (ISO 27001) standards.
Jul 2022 – Apr 2023
Senior Business Analyst
Avaloq
Edinburgh, Scotland, United Kingdom
- Led defect analysis to identify root causes and drive resolution, ensuring system stability and performance within credit operations.
- Facilitated requirement gathering sessions, collaborating with stakeholders to define business needs and align them with technical solutions.
- Conducted customer workshops, translating complex requirements into actionable deliverables while fostering stakeholder engagement.
- Mentored and coached junior analysts and external consultants, enhancing team capability and knowledge sharing.
Jan 2020 – Jul 2022
Business Analyst
Avaloq
Edinburgh, United Kingdom
Dec 2018 – Jan 2020
Technical Business Analyst
Avaloq
Edinburgh, United Kingdom
- Joined Avaloq Innovation as part of the lending and credit team.
- Supported the core functionality of the product and provided third-level support to a global clientele.
- Led requirements gathering and specifications design for innovative new credit and lending software products.
Nov 2017 – Sep 2018
Freelance Contractor
Self Employed
Moscow Region, Russian Federation
- Provided high-quality administrative and IT-enabled business support to a global clientele.
Jun 2014 – Oct 2017
IT Coordinator / Business Analyst
Social Care Alba
Edinburgh, United Kingdom
- Successfully managed the deployment and development of Care Management IT systems in engagement with Social Care Alba and Edinburgh Napier University.
- Managed and maintained technical and administrative support for over 50 staff members working both remotely and locally.
- Generated comprehensive reports with company statistics, recommending improvements to design new processes and solve process-related problems.
- Coordinated a team of five developers, including conducting supervisions, inductions, and recruitment.
Jan 2014 – Apr 2014
Student Analyst
Edinburgh Napier University
Edinburgh, United Kingdom
- Played an integral role within the consultancy team working with ALISS (A Local Information System for Scotland), conducting requirement gathering interviews and documenting responses for analysis.
- Recommended process improvements to gather and analyse data from the Twitter feed.
Jun 2013 – Sep 2013
Intern Social Media Analyst
Edinburgh Napier University
Edinburgh, United Kingdom
- Analysed social media data from networks including Facebook and Twitter, plus a detailed comparative analysis of social media APIs.
- Designed an evaluation framework for social media projects with a concentration on Twitter-related projects.
Oct 2010 – Aug 2012
Junior Business Process Analyst
Souccar for Electronic Industries (SEI)
Syria
- Developed As-Is workflow analyses using MS Visio and SAP PowerDesigner to identify opportunities and technical activities.
- Conducted requirement gathering workshops with stakeholders and business owners to capture software design and functionality requirements.
- Recommended business transformation solutions and contributed to the Business Process Reengineering project.
Jun 2010 – Sep 2010
Supervisor, Shabab Project
Syrian Trust for Development
Damascus, Syria
- Led a group of 15 high school students on a business tour covering companies including DHL, a manufacturing facility, and an online publication.
Jun 2009 – Sep 2009
Intern Researcher
Syrian Consulting Bureau for Development and Investment (SCB)
Damascus, Syria
- Supervised survey data collection for an SCB research project and assisted in processing and online data collection for additional projects.
Skills & Certifications
Core Skills
Technical
Languages
Certifications
Get in Touch
Interested in consulting, speaking engagements, or professional collaboration? I'd love to hear from you.